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ERROR WHEN ACTIVATING A SLA

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Posted on by Community Member

Hello good afternoon, I am having an error activating an SLA (the user I am activating with is the same as I created it).

When I activate from an administrator role if I activate it, but I am with a custom role.

Possibly an error due to lack of privileges, but what permissions should be marked, and check those of worflow and sla

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gisiquei on at

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RE: ERROR WHEN ACTIVATING A SLA

Hi there, for missing privileges I would suggest to use some network tracer tool and look for missing privilege, but I also would review the SLA item it you can navigate on each fields (most like lookups) because per message seems that something can be happening there.
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RE: ERROR WHEN ACTIVATING A SLA

Hello Bipin Kumar, I have all those privileges mentioned, something else I would be missing?
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Bipin D365 28,981 Moderator on at

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RE: ERROR WHEN ACTIVATING A SLA

Hi,

Please check if below privilege are assigned to SLA Owner.

SLA owner should have Read access to the calendar entity at Organization level

SLA owner should have access to the SLA, SLA KPI instance, Process entity with privilege of Create, Read, Write, Append and AppendTo at Business unit level

If found helpful, Please mark my answer verified.