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ReportI successfully installed USD version 4.0.0.993, tried opening the desktop app, it loads and closes on its own. It doesn't open up. How do I fix this?
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I successfully installed USD version 4.0.0.993, tried opening the desktop app, it loads and closes on its own. It doesn't open up. How do I fix this?
I am guessing this is a multiple token issue as even I have faced it earlier. Please delete the "Default_USD.tokens.dat" file from the below path and open USD. It should work.
"C:\Users\<<USER>>\AppData\Roaming\Microsoft\USD\Default_USD.tokens.dat"
I would first check my USD logs folder if there is anything logged over there, typically it is -
C:\Users\<user>\AppData\Roaming\Microsoft\Microsoft Dynamics® 365 Unified Service Desk\4.0.0.993
If nothing found then, the best place to look at is - EventViewer and check Application & System logs. You should definitely see some failure.
Let us know what the error you see over there..
Thank you
-Srikanth
Hi Ada,
Is this happening on your office PC/Laptop? If yes then please ask to your networking guys to update firewall or LAN.
Try to install and open it in other network.
Cheers,
Rocker
Hi Partner,
I just tried and could successfully access the V4.0.0.993 USD app.
Which package did you import when you run the Package Deployer?
Best Regards
Johnny
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