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I successfully installed USD version 4.0.0.993, tried opening the desktop app, it loads and closes on its own. It doesn't open up. How do I fix this?
Hi Partner,
I just tried and could successfully access the V4.0.0.993 USD app.
Which package did you import when you run the Package Deployer?
Best Regards
Johnny
Hi Ada,
Is this happening on your office PC/Laptop? If yes then please ask to your networking guys to update firewall or LAN.
Try to install and open it in other network.
Cheers,
Rocker
I would first check my USD logs folder if there is anything logged over there, typically it is -
C:\Users\<user>\AppData\Roaming\Microsoft\Microsoft Dynamics® 365 Unified Service Desk\4.0.0.993
If nothing found then, the best place to look at is - EventViewer and check Application & System logs. You should definitely see some failure.Let us know what the error you see over there..
Thank you
-Srikanth
I am guessing this is a multiple token issue as even I have faced it earlier. Please delete the "Default_USD.tokens.dat" file from the below path and open USD. It should work.
"C:\Users\<<USER>>\AppData\Roaming\Microsoft\USD\Default_USD.tokens.dat"
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