Skip to main content



No record found.

Customer Insights - Journeys forum

HTML code showing in preview text of marketing emails

Posted on by 91
Hello Partners, 
The preview text of my marketing emails are showing HTML code. I dont touch the HTML code in my marketing emails because I use the Out of the box solution. 
Any work arounds or known bugs on this issue. 
  • Khan zain Profile Picture
    Khan zain 1 on at
    HTML code showing in preview text of marketing emails
    It sounds like your marketing emails' preview text is displaying HTML code instead of rendering properly. Here's a concise solution:
    1. Check Email Platform Settings: Ensure that your email platform settings are configured correctly to render HTML properly in preview text.
    2. Review Email Templates: Review your email templates to ensure they are correctly structured with HTML tags and have appropriate encoding for preview text.
    3. Test with Plain Text: Test sending emails with plain text preview text to see if the issue persists. If plain text works, there might be an issue with HTML rendering.
    4. Contact Support: Reach out to your email platform's support team for assistance. They can investigate further and provide specific guidance or fixes for this issue.
    For better understanding, here are the excellent programming learning platforms:- 1. W3School  2. Iqra Technology  3. JavatPoint
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    HTML code showing in preview text of marketing emails
    Could you share the screenshot about it?

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,459 Super User

Martin Dráb Profile Picture

Martin Dráb 225,783 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans