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Not sure which category this post belongs in so I apologize in advance. We're trying to print a remittance form from GP and this error shows up every time:
When printing without a template (selecting "Standard" in the dropdown). it prints the plain texts just fine so I'm assuming it has something to do with the templates. They're Normal.dotm templates according to the properties.
Any advice is appreciated!
I blogged about it very early in the process as I have had multiple customers running into that bug..
Justin, thanks for the updated link - I was looking for your post from the other day, but could only seem to find Mark's and Ian's - but in the end the community has come forward and provided a solid answer.
Thanks.
Hello Josh,
As Bill noted, we are aware of the issue and are posting updates here:
community.dynamics.com/.../word-templates-will-not-email-print-after-office-update
Thanks!
Josh there have been a number of posts about this known bug.
Mark P posts - community.dynamics.com/.../error-opening-word-templates-from-microsoft-dynamics-gp-workflow-action-emails-azurecurve
Ian has a great depth of knowledge and I think he and others have posted the best information available on the subject at this time.
Know that this is a known issue with Microsoft and that there is a commitment to the resolution, the challenge for you and the rest of the users is 'when'
Keep watching the forum for more updates as they are available.
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