RM Document in History that has current Balance

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Posted on by James Hummer

We have a document that has a Current Balance that has moved from Open to History Status. We have tried all of the usual steps to include Check Links and changed the RM Keys.

Is there any other way to fix this besides in SQL or remove the transaction totally and reenter this.

Thanks in Advance

Jim Hummer

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Matilda Pollard 20 on at

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RE: RM Document in History that has current Balance

I am looking for the same for MyPascoConnect. did you found any proper solution for that?
Hokuminaria 2,950 on at

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RE: RM Document in History that has current Balance

Hey James,

Is the document in question Voided? If so, this is an expected data condition.

A voided document in RM will have the Current Amount match the Document amount.

If it is not voided, you could try running the Reconcile process on Outstanding Document Amounts and see if that corrects it.

If it is not voided, then the transaction and what is applied to it should be reviewed well as the Document would not get moved to history with PTF if the Amount was not 0.

I hope this helps!

Thank you!

Brandon | Microsoft Support Engineer.