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Dynamics 365 + Customer Self Service Portal - Install

Posted on by 260

Hi all,

I'm having issues on setting up the customer portal with D365.

I've installed the Customer Self Service Portal 8.2.1.71 from the D365 Admin Center.

This creates a Portal tab within D365, and a portal Customer Self Service website, so it seems. Although I cant see the URL for site. I haven't been given any configuration screen for assigning a url, site name etc.

Now when I follow the docs, it asks me that within the Admin Center go to Instances > Portal Add-On > Manage. After filling out the Portal Details I get the following error:

An unexpected error has happened. Please try again or contact support. Error Id: 4000 6019f8a7-25d2-44cf-a705-527ad29d59b9  

Can I clarify that within the D365 Admin Center, that the "Customer Self Service Portal 8.2.1.71" solution that is found under "Instances", is completely separate from the "Portal Add-On - NotConfigured" that is found under "Applications"

Has anyone had any success recently with installing the Portals through the D365 subscription?

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  • Suggested answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,802 on at
    RE: Dynamics 365 + Customer Self Service Portal - Install

    Hi Martin,

    Recent update seems to have broken the Portal Management functionality. I just tried it and I got the same error.  Two months ago I wrote an article about how to provision a portal and it worked fine then. Please create a support ticket with Microsoft. Below is my article.

    dyn365apps.com/.../provisioning-dynamics-365-portal

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 + Customer Self Service Portal - Install

    Having the same issue.

    Have a trail version of D365 and installed the preferred solution Customer Self-Service Portal; then go to Applications, Portal Add-On manage to bring up Config Page, enter the details required click submit and get the error:

    Error ID: 4000 e2ca571-e696-49c2-98c5-d671063166cb

    would also like to know if anyone has had any success in installing/configuring the Portal?

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