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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Does conversation have...
Service | Customer Service, Contact Center, Fie...
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Does conversation have multiple sentiment record?

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Posted on by Supeng

Hi Community

I find conversation to conversation sentiment is a one-to-many relationship.

If we have a chat, the sentiment analysis is firstly Negative, then change to Positive.

Does the Chat conversation have two sentiment records?

Otherwise, does it only keep the latest sentiment result?  

Thanks a lot!

  • Community Member Profile Picture
    Community Member on at
    RE: Does conversation have multiple sentiment record？

    Hi Supeng,

    It only keep the latest sentiment result

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