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Form Capture no submissions

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Posted on by NeilSmith

We are using the form capture function in dynamics marketing and are able to see in the insights that the form has been accessed but no submissions are visible and no leads are created.

The form is hosted on a WordPress (5.7.1) site using the Astra theme and the form is Beaver Builder.

The code we are using on the form page is:

<script src=mktdplp102cdn.azureedge.net/.../form-loader.js</script>

<div class="d365-mkt-config" style="display:none"

    data-website-id="RhAyrD4QktNCCjCUO2mgC1-d8XuoMqz8ohjA9e-uw1A"

    data-hostname="eb2f35c3025b427a8c5014d9861441a1.svc.dynamics.com"
    
    data-ignore-prevent-default="true" 
    
    data-no-submit="false">

</div>

Any ideas or help would be appreciated.

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NeilSmith 35 on at

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RE: Form Capture no submissions

Hi Nya,

thanks for the suggestion. We'll try it and I'll report back.

Regards

Neil
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Nya 29,060 on at

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RE: Form Capture no submissions

Hi,

Please try to switch the data-no-submit into true

and make sure you have triggered the

MsCrmMkt.MsCrmFormLoader.sendFormCaptureToCrm(form)

in the submit function.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya