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Service | Customer Service, Contact Center, Fie...
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Work order service details available for word invoice template.

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Posted on by 20

Can someone please advise how or if, I can get the "Internal Description" field from a work order service available to add to a custom invoice word template?

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  • eromerof Profile Picture
    104 on at

    Hi Lipp,

    First, your invoice Entity must be have a N:1 (lookup) with Work Order. Before, you must generate a new custom word template:

    1 .- In templates menu select create new template

    2 .- Enable developer options in word

    3.- Add your field in your word template

    4.- Upload the word template in D365

    You have more information about it here: community.dynamics.com/.../work-order-service-details-available-for-word-invoice-template

    And you can download and edit the templates with this plugin of XrmToolbox: https://www.xrmtoolbox.com/plugins/MsCrmTools.DocumentTemplatesMover/

    I hope it helps you

  • Lipp Profile Picture
    20 on at

    I appreciate you responding. I had previously taken the steps you suggested. I am able to add the "internal description" during XML mapping in word template. However, when I "create" the word template in Dynamics the field is not populated.

  • David Shaw Profile Picture
    30 on at

    Did you have success with this, I hope there ar eplans to have this standard

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