Service Management Setup Primary Key '' does not Exists

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Posted on by AS-24051112-0

In NAV-2009 )

In Sales Order when I click on "Post and Print" then it will give me 3 options and one of them is "Ship and Invoice" and I click that.

After that it will start processing the shipment (You can see in the Attached Picture) and the it will give me an Error Related to Service Management and it's primary key. How to fix this error.

ERROR

"Service Management Setup Primary key '' does not Exists"

service managemen...

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YUN ZHU 71,232 Super User 2024 Season 2 on at

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Service Management Setup Primary Key '' does not Exists

From your screenshot, this is NAV2009, so it is possible that it is a problem with Microsoft standards. However, NAV2009 has been out of support for almost five years. . . .

Now there is no other way except debugging the code or directly inserting data (Primary key '').

Thanks.

ZHU
AS-24051112-0 16 on at

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Service Management Setup Primary Key '' does not Exists

Hi YUN ZHU & gdrenteria, Thanks for your Response

My Question is that there is no Customization or Integration done on this Company. Then why there is an error coming related to development in which I have to check the code??

Is there any functional method to resolve this. I am a Functional Consultant and it's difficult for me to solve this by myself?

Thank You in Advance
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YUN ZHU 71,232 Super User 2024 Season 2 on at

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Service Management Setup Primary Key '' does not Exists

Hi, Please try opening this page first, as I mentioned below, when you open the setup page, the value of the empty key is automatically inserted.

Dynamics 365 Business Central: Matters needing attention when creating a new setup page

https://yzhums.com/8924/

If you have modified the standard code and this part does not work correctly, you can also insert one manually.

Hope this helps.

Thanks.

ZHU
gdrenteria 10,415 Most Valuable Professional on at

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Service Management Setup Primary Key '' does not Exists

Hi

Have you been able to debug the error to identify the source of the problem? Could it be some customization?

Best

GR
AS-24051112-0 16 on at

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Service Management Setup Primary Key '' does not Exists

I was abled to enter the 1 and Test in the Primary key value but still it is giving me the same Error

Stuck Badly in this ERROR.

Anyone have a Solution?
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Mustafa Omerbegović 1,014 on at

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Service Management Setup Primary Key '' does not Exists

I had no such problems.

If you are not a developer/technical employee, then you can ask your collegues/partners to debugg that error.

It is probably some development issue, so I cannot help you anymore. It is not a standard behavior.
AS-24051112-0 16 on at

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Service Management Setup Primary Key '' does not Exists

We can not enter anything in Primary Key Field, error will pop up

ERROR

You must not specify Primary Key in Service Management. Setup primary Key = '1'

I try to enter "Test" and "1", these 2, but error are same in this case
Mustafa Omerbegović 1,014 on at

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Service Management Setup Primary Key '' does not Exists

Use a test environment and enter value 'TEST'.
AS-24051112-0 16 on at

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Service Management Setup Primary Key '' does not Exists

Hi,

Exactly this is what it looks like in my NAV rightnow

Ok, recommend what value should I enter
Mustafa Omerbegović 1,014 on at

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Service Management Setup Primary Key '' does not Exists

Hello,

I would enter some value in the Service management setup in any case, just to be sure that it is not an issue.

The Service Management module is not included with the Essential license. The Service Management functionality falls under the Advanced Management licensing option, which is a higher tier compared to the Essential license.

You wouldn't be able to see this module at all if you have an essential license.

Also, it can be due to the permissions granted. Check your permissions too.

If you have any other questions feel free to ask.