Share
Report
3Hi everyone,
does anybody have experience with adding an smart assist to Contact center. Is it that complicated, as written in this learn topic:
https://learn.microsoft.com/en-us/training/modules/create-smart-assist-omnichannel/3-build-smart-assist-bot
As I know this feature for suggesting similar cases and K articles is being depricated, as of 01 Jun! So, what's the solution? could you just ask copilot for this suggestion?!
https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/01/28/end-of-support-for-smart-assist-case-and-knowledge-suggestions/
does anybody have experience with adding an smart assist to Contact center. Is it that complicated, as written in this learn topic:
https://learn.microsoft.com/en-us/training/modules/create-smart-assist-omnichannel/3-build-smart-assist-bot
As I know this feature for suggesting similar cases and K articles is being depricated, as of 01 Jun! So, what's the solution? could you just ask copilot for this suggestion?!
https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2025/01/28/end-of-support-for-smart-assist-case-and-knowledge-suggestions/
Categories:
I have the same question (0)
All responses (
Answers (
