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Supply chain | Supply Chain Management, Commerce
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Multiple shipments being created from single sales order

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Hi,
 
We have an issue whereby multiple shipments are being created for a single sales order. 
 
We have checked that the addresses are identical/rec ids used are the same. The process is run on batch, off the back of multiple shipments being created. If they're cancelled and manually released again, they create 1 shipment just fine. It's hard to say if this is batch related, yet to replicate manual- but this is on a small test sample vs batch being the normal process
 
Not seeing any corelation between the data that does group into 1 shipment and the others that don't, it does not happen all of the time, but it's frequent.

We currently are not using any consolidation policies, maybe we should? 
 
  • Suggested answer
    Laurens vd Tang Profile Picture
    Laurens vd Tang 2,285 Super User 2025 Season 1 on at
    Multiple shipments being created from single sales order
    Good day,
     
    My advice is to create a shipment consolidation policy. 
     
     
    Best regards,
    Laurens van der Tang

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