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Retail store transaction posting status showing as posted but there is no sales order or transaction showing

Posted on by 55

Dear Members,

I have an issue on retail store transaction, Posting status showing as posted but there is no any sales order or transaction showing on that particular day. Highly appreciated your suggestions   

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Thank you

  • Suggested answer
    RE: Retail store transaction posting status showing as posted but there is no sales order or transaction showing

    Hi Nazardeen,

    Yes, I would suggest you to open support ticket for this issue.

    It looks that retail sales transaction with TransactionId = 2286454 doesn't have any sales line and payment transaction.

    To verify it you may run sql queries as bellow in HQ and Store db's to verify if transaction is consistent:

    --In HQ db
    select * from RETAILTRANSACTIONTABLE where TRANSACTIONID = '2286454'
    select * from RETAILTRANSACTIONSALESTRANS where TRANSACTIONID = '2286454'
    select * from RETAILTRANSACTIONPAYMENTTRANS where TRANSACTIONID = '2286454'

    --In STORE db
    select * from ax.RETAILTRANSACTIONTABLE where TRANSACTIONID = '2286454'
    select * from ax.RETAILTRANSACTIONSALESTRANS where TRANSACTIONID = '2286454'
    select * from ax.RETAILTRANSACTIONPAYMENTTRANS where TRANSACTIONID = '2286454'

    Best regards,

    Jaroslaw Piekarz

  • silmi Profile Picture
    silmi 55 on at
    RE: Retail store transaction posting status showing as posted but there is no sales order or transaction showing

    Hi Andre,

    Thank you so much for your response

    We have a POS integration with Micros belongs to this retail statement and I couldn't find find any duplicate record for this transactions

    Thank you  

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,773 Super User on at
    RE: Retail store transaction posting status showing as posted but there is no sales order or transaction showing

    Hi Nazardeen,

    Have you checked if the same transaction is imported twice where the other might have a sales order reference? If you don't have customizations, you can check on LCS issue search for known issues or contact Microsoft Support by creating a new ticket.

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