customer return-disposition codes without credit

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Posted on by mcy

Hi,

could you help me to understand how I can configure one disposition code in AX that not perform a credit to the customer?

all the disposition codes that I've in the system now will generate a credit line document finally but I need to create another that not perform this.

thanks in advance

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André Arnaud de Cal... 300,915 Super User 2025 Season 2 on at

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Hi MCY,

Can you explain the full requirement? Is the customer returning goods without having a credit option? What will be the action to compensate the customer? Are you sending a new replacement item?

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mcy 50 on at

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Hi,

if the customer returns broken goods not authorized or out of time-limited to have t back we want to credit just a part of the money spent or nothing, it depends on each case.

To summarize it is not always true that the customer will receive back all his money as agreed in our contract with him.

thanks

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Allen Dejoux on at

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You should fall into one of the following Disposition/Financial Implications

docs.microsoft.com/.../sales-returns

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