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Cannot Add Facebook Page

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I'm having trouble adding our company's Facebook page to social listening. When I enter the correct URL I get the following error:

"An error occurred while retrieving pages from Facebook. Please try again."

I have double-checked the URL, and ensured I'm including the https://. I've even tried it with just http://.

I was able to add a Facebook page from one of my competitors without a problem so I'm sure it's something that is wrong with how our page is configured. We are published on Facebook's side of things but is there any other settings I need to be aware of?
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  • Verified answer
    RE: Cannot Add Facebook Page

    Managed to figure it out. On Facebook I had Country filters set on the page settings. I guess anything that would filter out an audience requires the user to log into facebook, making the page, non-public. By removing the filter the page became public, allowing social listening to connect to the page.

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