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Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Posted on by 65

Hello: I have the following error when trying the workflow to create an alert:

pastedimage1641504135107v4.png

Stopped (error): X++ Exception: Cannot create a record in Alerts - event inbox data (EventInboxData). Inbox ID: 5637144735.
The record already exists.
at

You cannot insert the eventid (use the recid for this) since the one you insert is less than many that are already created.

anyone know about this problem?

My version is D365FO v23

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,540 Super User on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    Hi, You can do it from User Interface by adding mi=EventAlertInbox in the url for D365FO for your environment. 'EventAlertInbox' is menu item which can be called directly and below form will be displayed for EventInbox, if you delete record from EventInbox, releated record from EventInboxData will be deleted. I haven't tried it so I suggest to do it in Dev or sandbox first.

  • Suggested answer
    GirishS Profile Picture
    GirishS 27,828 Super User on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    You need to ask developer to delete the record from EventInboxData table.

    Thanks,

    Girish S.

  • Uzzaam Hyder Profile Picture
    Uzzaam Hyder 10 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    Hi

    I am facing the same issue but I don't how to clear or delete the record in eventInboxData table. Should I contact with the developer or it can be done from functional side?

  • Uzzaam Hyder Profile Picture
    Uzzaam Hyder 10 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    Hi

    I am facing the same issue but I don't how to clear or delete the record in eventInboxData table. Should I contact with the developer or it can be done from functional side?

  • Penny Song Profile Picture
    Penny Song 22 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    Delete records in eventInboxData table where inbox id > 5637144735 . I has came accross the same issue, and the solution works fine.

  • 72camaross Profile Picture
    72camaross 175 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    To Follow up, there are 2 tables I had to clear. EventInbox and EventInboxData. I'll see if it happens again.

  • 72camaross Profile Picture
    72camaross 175 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    This does seem to work but I guess in my situation there is another underlying issue because after a short amount of time the error reappears.

  • Suggested answer
    K Anil Kumar Profile Picture
    K Anil Kumar 10 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    Hi Everyone,

    Hope all are doing great!

    I experienced the same error. All that I did was Truncate the Eventinbox table.

    So, convey the same above mentioned solution to your System Admin.

    My workflows are now working fine.

    Thanks & Regards

    K Anil Kumar

  • 72camaross Profile Picture
    72camaross 175 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    We just ran into this error today.

    I tried clearing usage data, notification data, and batch job history just for fun. Still getting the errors. There are no customizations as this is the default system with Microsoft's demo data added. It was working fine on Friday 2022-05-27 but now it is not.

    I'm going to check LCS to see if there is anything more descriptive in there and I'll update here if I find anything.

    product version: 10.0.25(10.0.1149.40)

    platform version: Update49 (7.0.6316.36)

    I hope someone has a fix! :)

    Cheers

  • K Anil Kumar Profile Picture
    K Anil Kumar 10 on at
    RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

    Hii,

    Have you fixed this issue?

    Because even I'm facing the same error if you found the solution. Please update the route in this thread.

    Thanks in advance.

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