Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

(0) Share

Report

Posted on by GDMT365

Hello: I have the following error when trying the workflow to create an alert:

Stopped (error): X++ Exception: Cannot create a record in Alerts - event inbox data (EventInboxData). Inbox ID: 5637144735.
The record already exists.
at

You cannot insert the eventid (use the recid for this) since the one you insert is less than many that are already created.

anyone know about this problem?

My version is D365FO v23

I have the same question (0)

All responses (12)

Answers (0)

André Arnaud de Cal... 299,823 Super User 2025 Season 2 on at

Like (0)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Hi GDMT365,

I haven't seen this issue before on this table. If you don't have customizations in this area and if there was not data manipulation in the tables directly, I would suggest to log an issue for Microsoft Support.

Was this reply helpful? Yes No
K Anil Kumar 10 on at

Like (0)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Hii,

Have you fixed this issue?

Because even I'm facing the same error if you found the solution. Please update the route in this thread.

Thanks in advance.

Was this reply helpful? Yes No
72camaross 312 on at

Like (0)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

We just ran into this error today.

I tried clearing usage data, notification data, and batch job history just for fun. Still getting the errors. There are no customizations as this is the default system with Microsoft's demo data added. It was working fine on Friday 2022-05-27 but now it is not.

I'm going to check LCS to see if there is anything more descriptive in there and I'll update here if I find anything.

product version: 10.0.25(10.0.1149.40)

platform version: Update49 (7.0.6316.36)

I hope someone has a fix! :)

Cheers

Was this reply helpful? Yes No
Suggested answer

K Anil Kumar 10 on at

Like (2)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Hi Everyone,

Hope all are doing great!

I experienced the same error. All that I did was Truncate the Eventinbox table.

So, convey the same above mentioned solution to your System Admin.

My workflows are now working fine.

Thanks & Regards

K Anil Kumar

Was this reply helpful? Yes No
72camaross 312 on at

Like (1)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

This does seem to work but I guess in my situation there is another underlying issue because after a short amount of time the error reappears.

Was this reply helpful? Yes No
72camaross 312 on at

Like (1)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

To Follow up, there are 2 tables I had to clear. EventInbox and EventInboxData. I'll see if it happens again.

Was this reply helpful? Yes No
Penny Song 22 on at

Like (1)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Delete records in eventInboxData table where inbox id > 5637144735 . I has came accross the same issue, and the solution works fine.

Was this reply helpful? Yes No
Uzzaam Hyder 10 on at

Like (0)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Hi

I am facing the same issue but I don't how to clear or delete the record in eventInboxData table. Should I contact with the developer or it can be done from functional side?

Was this reply helpful? Yes No
Uzzaam Hyder 10 on at

Like (0)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

Hi

I am facing the same issue but I don't how to clear or delete the record in eventInboxData table. Should I contact with the developer or it can be done from functional side?

Was this reply helpful? Yes No
Suggested answer

GirishS 27,825 Moderator on at

Like (0)

Report

RE: Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

You need to ask developer to delete the record from EventInboxData table.

Thanks,

Girish S.

Was this reply helpful? Yes No