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Exception: Cannot create a record in Alerts - event inbox data (EventInboxData) - Dynamics 365 for operations - v23

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Posted on by GDMT365

Hello: I have the following error when trying the workflow to create an alert:

Stopped (error): X++ Exception: Cannot create a record in Alerts - event inbox data (EventInboxData). Inbox ID: 5637144735.
The record already exists.
at

You cannot insert the eventid (use the recid for this) since the one you insert is less than many that are already created.

anyone know about this problem?

My version is D365FO v23

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André Arnaud de Cal... 305,946 Super User 2026 Season 1 on at

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Hi GDMT365,

I haven't seen this issue before on this table. If you don't have customizations in this area and if there was not data manipulation in the tables directly, I would suggest to log an issue for Microsoft Support.

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K Anil Kumar 10 on at

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Hii,

Have you fixed this issue?

Because even I'm facing the same error if you found the solution. Please update the route in this thread.

Thanks in advance.

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72camaross 336 on at

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We just ran into this error today.

I tried clearing usage data, notification data, and batch job history just for fun. Still getting the errors. There are no customizations as this is the default system with Microsoft's demo data added. It was working fine on Friday 2022-05-27 but now it is not.

I'm going to check LCS to see if there is anything more descriptive in there and I'll update here if I find anything.

product version: 10.0.25(10.0.1149.40)

platform version: Update49 (7.0.6316.36)

I hope someone has a fix! :)

Cheers

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K Anil Kumar 10 on at

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Hi Everyone,

Hope all are doing great!

I experienced the same error. All that I did was Truncate the Eventinbox table.

So, convey the same above mentioned solution to your System Admin.

My workflows are now working fine.

Thanks & Regards

K Anil Kumar

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72camaross 336 on at

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This does seem to work but I guess in my situation there is another underlying issue because after a short amount of time the error reappears.

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72camaross 336 on at

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To Follow up, there are 2 tables I had to clear. EventInbox and EventInboxData. I'll see if it happens again.

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Penny Song 22 on at

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Delete records in eventInboxData table where inbox id > 5637144735 . I has came accross the same issue, and the solution works fine.

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Uzzaam Hyder 10 on at

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Hi

I am facing the same issue but I don't how to clear or delete the record in eventInboxData table. Should I contact with the developer or it can be done from functional side?

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Uzzaam Hyder 10 on at

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Hi

I am facing the same issue but I don't how to clear or delete the record in eventInboxData table. Should I contact with the developer or it can be done from functional side?

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GirishS 27,843 Moderator on at

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You need to ask developer to delete the record from EventInboxData table.

Thanks,

Girish S.

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