Dynamics Community Forum Thread Details

Turn off Scheduling Engine

Help! We need someway to turn off the scheduling engine. We have been using Service Activities for a long time and are upgrading from CRM 2011 to Dynamics 365. In 2011, we used could get to the CRM server and was able to disable this. However, in D365, I can't figure out how this can be disabled. Everytime we create a service activity (which is a lot), we get the "General failure in scheduling engine" error.

I have tried setting up large capacity for the resources and users (100000 capacity), and have tried everything I could find. I have full permissions as a system admin and system customizer roles, so it's not that. In all security roles, everyone has privileges to view, browse and all those permissions. I have gone through all the steps of setting up scheduling but because we are not using it, or booking resources, or booking characteristics (none of it except for resource lookup), nothing is working.

Is there a way in D365 to disable this? I found a post http://mscrm2011work.blogspot.com/ but there was no clue to how to set the bUseEngine to false (it's not an attribute in the Service Activity). We no longer have access to the CRM server. I need this pop up gone!

Thanks!

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