Skip to main content

Notifications

Announcements

No record found.

Outbound to Real-Time Transition
Suggested answer

Non human interactions within the D365 Marketing app email journey analytics

Posted on by 13

We are using the Microsoft Dynamics Real-time Marketing Platform to perform Marketing campaign sending an email to out customers. While analyzing the Analytics data from Realtime Marketing platform, we did observe there are mix of Human clicks and non-human clicks within the Analytics.

 

We have used Campaign Monitor 3rd party for similar needs and they do have a feature to exclude /Non Human Clicks - NHI/ in their platform.

 

 

Is there any way, we can exclude Non-Human Clicks on Dynamics Marketing Real Time Marketing Analytics?

  • FA-30041613-0 Profile Picture
    FA-30041613-0 13 on at
    Non human interactions within the D365 Marketing app email journey analytics
    Thank you for the reply, @PaulineKolde!  This is helpful.
     
    Unfortunately, the feature switch described in the article is not an option for us. Will need to look into this... thanks again.
  • nick 2024 Profile Picture
    nick 2024 6 on at
    Non human interactions within the D365 Marketing app email journey analytics
    @paulineKolde, 
     
    Thank you for the article, we do not see this feature option that mentioned in the article for "Bot Protection (Preview)" in our Marketing Instance. 
     
    We are on version Current version1.1.38813.71. 
     
    Do you know what version this feature switch will be available to control? 
  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 483 on at
    Non human interactions within the D365 Marketing app email journey analytics
    Hi, 
     
    The bot protection in Customer Insights - Journeys captures and filters out bot clicks on emails. This provides a more reliable view of analytics data. 
     
    Hope this helps!
  • nick 2024 Profile Picture
    nick 2024 6 on at
    Non human interactions within the D365 Marketing app email journey analytics
    I have posted question on Idea forum as well , but There is no response from Microsoft side on this.  We are trying to contact Microsoft Rep/Product team, but no response on the details. 
     
     
    Have any other customers facing this issue where you see BOT activity noise in the analytics?  If they have what approach they follow to overcome. I appreciate if you can share your experience here.
     
     
    Thanks,
    Nick 

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,986 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,588 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans