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Unable to find GST-Custom Duty-IGST-07AABC******G1ZV in the setoff hierarchy GST version 1.

Posted on by 55
Hi Folks,
 
Hope you all are doing well..
 
I came up with a new query. while creating any domestic/International transactions i.e. Purchase/sales order in d365, Im getting error /Unable to find GST-Custom Duty-IGST-07AA******8G1ZV in the setoff hierarchy GST version 1, please check and try again/.
 
getting this error for every GSTIN and the irony is we have the same setup on both devbox and UAT, but getting this error only on Devbox.
 
Already check the setup for /sales tax hierarchy/ and /maintain setoff hierarchy/ but unable to found any difference.
 
 
would be really great, if anyone can help on this.
 
Thank you..
  • Suggested answer
    Prem Kumar Bachu Profile Picture
    Prem Kumar Bachu 3,410 on at
    Unable to find GST-Custom Duty-IGST-07AABC******G1ZV in the setoff hierarchy GST version 1.
    Hi,
     
    Are you using standard tax configurations? or have you extended configurations? Have you checked tax calculations in tax document?
     
    Can you share the tax setup and set off rules screenshots?
  • Suggested answer
    Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Unable to find GST-Custom Duty-IGST-07AABC******G1ZV in the setoff hierarchy GST version 1.
    Hi,
    You can refer to this official document: Troubleshoot issues with tax engine (GTE) - Dynamics 365 Finance | Microsoft LearnTypically, this error occurs because the configuration was extended by adding a new tax component or modifying the credit pool. 

    To work around this issue, follow these steps.

    1. Add a newer version to the current sales tax hierarchies, select Synchronize, and then activate the new version.
    2. On the Maintain setoff hierarchy profiles page, make the new version available by following the steps in Set up a sales tax hierarchy and the setoff rules - Finance | Dynamics 365 | Microsoft Learn.
    Best regards,
    Kevin

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