Not all data captured

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Posted on by mangamadol

Hi,

My customer service insights environment does not capture all case records from the source I have identified. Did a (force) refresh through re-mapping, but no changes to the number of records. The Customer Service Insights environment captures 900+ records but my source has 4000+ records.

Are there any parameters/conditions that I should consider so that CSI will capture all my case records?

Note: There is a post here previously related to a missing content/data -- and I can confirm that all my records have value in the Priority field. All records are created this year.

Thank you!

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Alice Lu Microsoft Employee on at

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Hi there, CSI currently imports all case data created from the last 60 days, which could be a reason why only 900+ out of 4000+ records are showing up in CSI. If majority of the 4000+ cases were created before the last 60 days, they won't show up in CSI currently.

Hope this helps!

Thanks,

Alice

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mangamadol 15 on at

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Thanks! I've checked and the number of records for the past 60 days is the same as the number captured by Customer Service Insights.

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