Out of the Box Autonomous CE Agents | Deepa Bansal | Dynamics 365 CRM Community Call

Microsoft's Deepa Bansal shares the evolution from human-led support to Autonomous Service Agents, showcasing how copilots are transforming the contact center experience. A live demo brings it all to life, showing how case management, intent detection, and knowledge management agents work together to reduce manual effort and elevate service quality. All three agents are now in public preview, with general availability targeted for Quarter 4 this year.