Enhance your customer service team's performance with Quality Evaluation Agent | Dynamics 365 Shorts

Our “What’s New With” short video series continues with a look at how you can enhance your customer service team's performance with Quality Evaluation Agent. By automatically assessing your customer interactions against defined criteria, the Quality Evaluation Agent uses AI to score conversations, highlight quality issues, and deliver clear insights and recommendations to help your teams continually improve. If you’d like to elevate your service quality across every customer engagement, click the link below to find out more at #MicrosoftLearn today! https://aka.ms/d365shorts/QEA And don’t forget there’s more expert advice and opinions available on the #Dynamics365Community website. Just click the link below to sign up and start exploring: https://aka.ms/d365shorts/joinus