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In this session from the March 2026 CRM #Dynamics365Community Call, Fortunato Di Donato shares an in-depth look at the #agenticAI vision and roadmap for #Dynamics365 #Sales. The presentation explores how AI capabilities in the platform are evolving—f
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In our latest #FastTrack #D365Bites video focuses on Business Performance Analytics, we explore how the #BPA dimensional model is structured using principles from Kimball dimensional modeling. The session explains the core concepts that make the mode
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The March 2026 CRM Community Call dives deep into the future of Sales and CRM with Microsoft Copilot and agentic AI. In this session, Amira Beldjiali from the FastTrack team walks through Sales Agent extensibility in Microsoft 365 Copilot, including
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Are you "Getting Started" with #Dynamics365 #ContactCenter? Our latest short shows how to enable agent insights dashboard and KPI goals. By enabling agent insights, you can set targets for autonomous resolution rates, quality scores, and average time
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Work is changing. And business applications are changing with it. Agentic business applications bring AI into the flow of work across Microsoft 365, Dynamics 365, and Power Platform. See how teams can access business applications inside Microsoft 365
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Our latest #FastTrack #TechTalk explores Advanced Quality Management in #Dynamics365 Supply Chain Management (#SCM), focusing on how organizations can strengthen product quality processes, improve compliance, and gain better operational control. In P
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Check out video 66 in our "Getting Started With" series, as we take a look at how you can configure assignment rules for the Sales Qualification Agent in Dynamics 365. Once a lead meets your handover criteria, your Sales Qualification Agent will hand
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This TechTalk with Sabrina Di Bartolomeo and Satya Teki explores the modern integration between Dynamics 365 Field Service and Project Operations, outlining the end-to-end flow from work orders to project financials. Attendees will learn how the new
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Check out the latest video in our "What’s New With" series, as we take a look at the Quality Evaluation Agent in Dynamics 365. This superb AI‑powered capability is the perfect solution to help your supervisors consistently assess and improve customer