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I'm trying to log in to CustomerSource to download the Visual Studio Tool for Dynamics GP, but whenever I sign in I am greeted by the following error message.
Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.
Not sure what's going on. I've never logged in to CustomerSource before and I've tried two different accounts, both of which give the same error message.
If you already have the Full MDGP2015 download, you can go to the Tools >> SDK >> VS Tools folder.
I have had a look for the download, but I can't find where we saved the files. Do you know where I would be able to download this from again?
The MDGP2015 Full install can be downloaded from Customer Source.
But I can't access CustomerSource (as per the original post)
I managed to find the original installation files though so I was able to install the VS tools from that.
I have three clients that are having the exact same error message when trying to access CustomerSource.
This could be a caching issue so please try signing in using an InPrivate or InCognito session. If the problem persists you could also try adding https://mbs/microsoft.com and https://mbs2.microsoft.com as Trusted Sites.
In IE go to Tools > Internet Options > Security > Trusted Sites > Sites and then add https://mbs.microsoft.com and https://mbs2.microsoft.com.
If these option do not work, please email itmbssup AT microsoft.com with your credentials and inform them that you tried signing in using a private session and added https://mbs.microsoft.com as a trusted site.
I've tried multiple browsers and accounts and now I've added to Trusted Sites but I'm still greeted by the same error.
Is there some sort of subscription I need to be able to access the site?
You need to check with your Partner that you are setup with access to Customer Source for your organization.
I had a customer attempt the login today and received this message, we will be adding them to their organization in the next few days and check it out again.
I have a client getting the same error message. Confirmed set up in CustomerSource/PartnerSource is accurate, tried trusted sites add, inPrivate browser, other browers, cleared cache, resent link from PartnerSource, everything I usually try (doing this for 20 years now)...to no avail.
BTW, the last time I had a client have this issue, I emailed firstname.lastname@example.org several times and never received a reply.
Same error today. Cleared cache, site to trusted, inprivate - no luck
Thats typical. MBS support is going down hill! All download links i've tried today give 404 errors, and now they are giving HTTP Error 503 errors. Seems their servers crashed. Must not be running on Azure, ha!
The cows have gotten into the server room again. Please be patient. The server will be back up eventually.
We reached out to CustomerSource support and it sounds like the file-exchange/download issue has been fixed. Please let us know if you are still getting the 503 errors.
The issue still exists. Our second administrator was able to login using Chrome. IE has a problem with login.
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