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In the service department, I´ve sent a product, in warranty, to a costumer and now it's shows as "to bill" and I need it to show, and to be able, to consume it, as it will not be billed.How can I correct the process?
You can undo your service shipment if you follow the steps in this article https://msdn.microsoft.com/en-us/library/hh177350(v=nav.90).aspx, so you can correct your service item worksheet line and post again.
You could also set the Line Discount to 100% on the line so if you invoice the amount will be 0.
If you had sent the item to customer and do not want to invoice for that, you can post the invoice and issue a finance credit-memo for that, or put 100% discount for the billing invoice as Marcell suggested.
Thanks, Marcell! Very helpful!
Is there any other way that I can correct the amount that was supposed to be invoiced to an amount to be consumed, as I can't issue a invoice with 0, and without annulling the shipment?
Thanks, Alexander! Very helpful!
You have to undo the shipment to correct the quantity because if you shipped an item you have outstanding Qty. To Invoice so you won't be able to close down the Service Order. The application won't let you delete it and it will throw an error like this:
"Qty. Shipped Not Invoiced must be equal to '0' in Service Line: Document Type=Order, Document No.=SO000001, Line No.=10000. Current value is '1'."
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