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In random instances, posting payments in the payment journal fails to apply and ultimately close the payment created and intended invoices to be applied to.
it does not occur frequently, and causes an invoice which was paid in reality (on record and through bank/check payment) to be available in the payment journal the next time "suggest vendor payments" is used in the payment journal. There is no consistent vendor or field found which this is caused by. The first payment will post without Serenic applying to the invoice causing both to remain open. The normal process is to suggest vendors then post. The payments which do not apply do have references to the external document type to apply to field or similar record/value assigned to it even if it does not actually apply to an invoice or credit memo record. Please assist in determining what causes this lapse of application and how it can be fixed without continuous manual review. Thank you.
The "Suggest Vendor Payments.." function is based on the remaining amount and the Due date.
Does the invoice - which was suggested twice - is shown as closed in vendor ledger entries?
It was not shown as closed. Neither was the payment. The due dates were on or before the payment date.
In that situation, I'm guessing that the user did not apply the payment against the invoice correctly.
How do you apply payments against invoices?
You can try by applying the payment against the invoice. After that, the invoice should not appear again after running "Suggest Vendor Payments..."
Does the invoice get suggested by the Suggest Vendor Payment, but not applied when you post ?
The application is accomplished automatically. We do not manually apply because of the high volume. The suggest vendor payments option was used subsequently, and the invoices did appear.
That is what occurred in these instances.
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