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I want to create credit memo in nav so that customer would have credit on his account for future use. I am not sure how I would do that. It is warranty item, but customer performed the repairs (didn't wait on us) We have to reimburse them for those repairs (the cost they incurred). Their request is not to send the money back but keep it on their account. Thus, I am suppose to create credit memo, apply some of the warranty reserve to it and have it showing on their account. HELP
This is best done with a General journal.
Document type = Credit Memo
Account Type = Customer
Account No = Customer No
Bal Account Type = G/L Account
Bal Account No = Warranty Reserve Account Number
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