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a payment was applied to a customer but not an invoice in error. How do we void or unapply the payment to the customer. (the payee of the check made check out to us in error - should have gone to someone else).
If it's just he cheque that you have printed, you can void the check. But if you have already posted the payment, you can reverse the payment entry.
refer the below link.
it was a payment we received in error, that was applied to a customer of ours in error, which had no invoice to apply to, so it was just applied to the customer in general.
Go to your customer ledger entries and select the entry which you have applied wrongly and select the unapply the entries. Payment will be unapplied
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