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I voided a check (void and unapply) and the entry status is now "Financially Voided" as I'd expect but the statement status still shows "Open". Any thoughts on why this would occur and what I need to do to rectify? Thanks
Are there any modifications, add-ons to the banking areas? I searched our legacy bug database and did not find anything related to this issue. Something like this I would have expected to be reported to us since NAV 2013 has been out for quite some time. I tested in NAV 2013 and was not able to replicate, so if this is a one-off issue it might be hard to determine exact cause.
To rectify the issue, have you contacted your partner (if you are not a partner) to review all ledger entries to make sure everything else looks good (VLE's, etc)? Your partner could adjust the statement fields in Table 271/272 in the NAV Development Environment so that the check does not appear in your bank rec if everything else is in check. They could also review the code to determine if a base object is the cause or a mod. Thanks.
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