Customer Experience User Group

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Oslo, Oslo, Norway

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WORLD WIDE Our main focus in this group is D365 Marketing, D365 Customer Insights, and all Customer Engagement Apps!We do not shy away from relevant products outside of Dynamics 365, such as ISVs, to talk about end-to-end value chains and customer / end-user journeys.

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d_radulova, ffaller, Vivian Voss

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SaiRT14 66 on

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Hello All,

I publish the 'D365 Copilot Digest' weekly on Linekedin, Here’s a preview of this week’s Digest #14. Be sure to Subscribe on Linkedin for regular updates!

Topics:

Copilot Voice
Dynamics 365 Fraud Protection - POC
Manage Power Automation
Events

Copilot Voice: A Game Changer for Voice-Enabled AI
Copilot Voice has expanded its capabilities by integrating Interactive Voice Response (IVR) features, enabling voice-enabled copilots to handle speech and dual-tone multi-frequency (DTMF) inputs.

Dynamics 365 Fraud Protection - POC
Microsoft Dynamics 365 Fraud Protection offers a robust solution designed to mitigate various types of fraud, including payment fraud, account protection, and loss prevention. One of the key steps in determining if this solution meets your business's specific needs is through a Proof of Concept (POC).
Prerequisites for POC Participation To get started with the POC, businesses must meet certain requirements, including:

A Microsoft Entra Tenant: If you don’t have one, you can easily sign up.
Promotion Code: Contact Microsoft or an authorized partner to request a promotion code before starting your POC.

For more updates and in-depth insights, visit my Blog,

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Nicolas Lewentorp 30 on

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Hi,

Anyone know of any known bottleneck issues using Dynamics NAV 2018?

Certain pages's loading time are ridonculously slow: When I move away from the application to f.e. Outlook and back to NAV, NAV is locked for several seconds before it comes back to life and I can type or click anything.

Thanks in advance.

//Nicolas

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Timothy Gambiza on

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%3Cp%3EHello%20there%2C%26nbsp%3B%3C%2Fp%3E%0A%3Cp%3E%3C%2Fp%3E%0A%3Cp%3EWe%20would%20like%20to%20set%20up%20Microsoft%20Dynamics%20Sales%20internally%20in%20our%20organisation%2C%20and%20are%20looking%20for%20a%20person%20to%20help%20us%20setting%20it%20up%20on%20a%20consultancy%20basis.%26nbsp%3B%3C%2Fp%3E%0A%3Cp%3EKindly%20get%20in%20touch%20with%20me%20at%20%3Ca%20id%3D%22%22%20href%3D%22mailto%3Atimothy%40sybaweb.com%22%3Etimothy%40sybaweb.com%3C%2Fa%3E%3C%2Fp%3E%0A%3Cp%3E%3C%2Fp%3E%0A%3Cp%3Ethank%20you%20very%20much.%3C%2Fp%3E%0A%3Cp%3E%3C%2Fp%3E%0A%3Ctable%3E%0A%3Ctbody%3E%0A%3Ctr%3E%0A%3Ctd%3E%0A%3Cp%3E%3Cb%3E%3Cspan%3ETimothy%20Gambiza%3C%2Fspan%3E%3C%2Fb%3E%3C%2Fp%3E%0A%3Cp%3E%3Cspan%3E%3Cb%3EGeneral%20Manager%3C%2Fb%3E%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3Cp%3E%3Cspan%3ESybaweb%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3Cp%3E%3Cspan%3EDirect%20Line%20%3A%20%2B27%2084%20792%202932%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3Cp%3E%3Cspan%3E%3Ca%20href%3D%22tel%3A%2B27%252021%2520210%25205000%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%20data-auth%3D%22NotApplicable%22%20data-linkindex%3D%220%22%20data-safelink%3D%22true%22%3E%2B27%2010%20110%205000%3C%2Fa%3E%3C%2Fspan%3E%3Cspan%3E%26nbsp%3B%7C%26nbsp%3B%26nbsp%3B%3C%2Fspan%3E%3Cspan%3E%3Ca%20href%3D%22http%3A%2F%2Fwww.sybaweb.com%2F%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%20data-auth%3D%22NotApplicable%22%20data-linkindex%3D%221%22%20data-safelink%3D%22true%22%3Ewww.sybaweb.com%3C%2Fa%3E%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3Cp%3E%3Cspan%3ECape%20Town%3C%2Fspan%3E%3Cspan%3E%26nbsp%3B%7C%26nbsp%3B%3C%2Fspan%3E%3Cspan%3E%3Cb%3EJohannesburg%3C%2Fb%3E%3C%2Fspan%3E%3Cspan%3E%26nbsp%3B%7C%20Dublin%26nbsp%3B%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3Cp%3E%3Cspan%3E%26nbsp%3B%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3Cp%3E%3Ca%20href%3D%22http%3A%2F%2Fwww.google.co.za%2Fmaps%2Fplace%2FSybaweb%2F%40-33.978385%2C18.466268%2C17z%2Fdata%3D%25213m1%25214b1%25214m2%25213m1%25211s0x1dcc42d3d33da04d%3A0x32ac216daea4f3d9%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%20data-auth%3D%22NotApplicable%22%20data-linkindex%3D%222%22%20data-safelink%3D%22true%22%3E%3Cspan%3E%3Cimg%20alt%3D%22%22%20border%3D%220%22%20src%3D%22%2Fcfs-file%2F__key%2Fcommunityserver-components-multipleuploadfilemanager%2F45f1904a_2D00_8684_2D00_49f8_2D00_9c0c_2D00_0db4125046c4-333552-complete%2Fpastedimage1663575497202v1.png%22%20%2F%3E%3C%2Fspan%3E%3C%2Fa%3E%3Cspan%3E%26nbsp%3B%3C%2Fspan%3E%3Ca%20href%3D%22http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsybaweb%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%20data-auth%3D%22NotApplicable%22%20data-linkindex%3D%223%22%20data-safelink%3D%22true%22%3E%3Cspan%3E%3Cimg%20alt%3D%22%22%20border%3D%220%22%20src%3D%22%2Fcfs-file%2F__key%2Fcommunityserver-components-multipleuploadfilemanager%2F45f1904a_2D00_8684_2D00_49f8_2D00_9c0c_2D00_0db4125046c4-333552-complete%2Fpastedimage1663575497204v2.png%22%20%2F%3E%3C%2Fspan%3E%3C%2Fa%3E%3Cspan%3E%3Cimg%20alt%3D%22%22%20border%3D%220%22%20src%3D%22%2Fcfs-file%2F__key%2Fcommunityserver-components-multipleuploadfilemanager%2F45f1904a_2D00_8684_2D00_49f8_2D00_9c0c_2D00_0db4125046c4-333552-complete%2Fpastedimage1663575497206v3.png%22%20%2F%3E%3C%2Fspan%3E%3Cspan%3E%3C%2Fspan%3E%3C%2Fp%3E%0A%3C%2Ftd%3E%0A%3C%2Ftr%3E%0A%3C%2Ftbody%3E%0A%3C%2Ftable%3E%0A%3Cp%3E%3Cspan%3EThis%20e-mail%20message%20is%20confidential%20and%20intended%20solely%20for%20the%20person%28s%29%20to%20whom%20or%20the%20entity%20to%20which%20it%20is%20addressed.%26nbsp%3B%3Cbr%20%2F%3EAll%20the%20contents%20and%20any%20attachments%20remain%20the%20property%20of%20Sybaweb%20unless%20so%20stated%20by%20contract.%20If%20you%20are%20not%20the%26nbsp%3B%3Cbr%20%2F%3Eintended%20recipient%2C%20you%20are%20prohibited%20from%20reading%2C%20copying%2C%20using%20or%20disclosing%20this%20message%20to%20others.%20If%20you%20received%26nbsp%3B%3Cbr%20%2F%3Ethis%20message%20in%20error%2C%20please%20notify%20the%20sender%20immediately%20by%20replying%20to%20this%20e-mail%20or%20by%20telephoning%26nbsp%3B%3C%2Fspan%3E%3Cspan%3E%3Ca%20href%3D%22tel%3A%252B27%252021%2520210%25205000%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%20data-auth%3D%22NotApplicable%22%20data-linkindex%3D%224%22%20data-safelink%3D%22true%22%3E%2B27%2010%20110%205000%3C%2Fa%3E%3Cbr%20%2F%3E%3C%2Fspan%3E%3Cspan%3E%26nbsp%3Band%20thereafter%20delete%20the%20message.%20Sybaweb%20does%20not%20accept%20liability%20for%20any%20personal%20views%20expressed%20in%20this%20message.%26nbsp%3B%3Cbr%20%2F%3EPlease%20refer%20to%20our%20web%20site%20for%20further%20information%3A%26nbsp%3B%3C%2Fspan%3E%3Cspan%3E%3Ca%20href%3D%22http%3A%2F%2Fwww.sybaweb.com%2F%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%20data-auth%3D%22NotApplicable%22%20data-linkindex%3D%225%22%20data-safelink%3D%22true%22%3Ewww.sybaweb.com%3C%2Fa%3E%3C%2Fspan%3E%3Cspan%3E%26nbsp%3B%3C%2Fspan%3E%3C%2Fp%3E

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Riddhi Thakkar 5 on

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Mej2022 5 on

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Hi,

Wondering if anyone can help.

I have a real-time Journey which has 2 steps where a custom trigger is activated. One of the triggers should initiate a Power Automate Flow, which is not happening.

The Flow isn't getting triggered and I get this error against the step in my Journey. The Flow is being used to personalise the survey and its associated email. Journey runs, has an error at the 'Run Flow' trigger step, and then carries on and sends the emails as part of further steps. Emails received are now not personalised or have a survey invite link (both steps which the Flow does).

Error is: 'System failure could be caused by issues like service outage.'

Anyone have ideas on what this error means? Not getting much info online.

Thanks.

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ffaller 65 User Group Leader on

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Upcoming event 28th March!

We're hosting both a presentation from David Dorrian on email personalization strategies AND a rapid-fire talk with "Ask us anything" - so feel free to bring your best questions!!!

If you want to send in something in advance - please do so here or join our CXP user group on Teams through this link and post them in there!

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9/25/2023 8:00:00 PM 9/25/2023 8:00:00 PM Romance Standard Time

CXP User Group Meetup - September edition!

Host group Customer Experience User Group

Jim Nakashima

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1/29/2024 8:00:00 PM 1/29/2024 8:00:00 PM Romance Standard Time

CXP User Group Meetup - January Edition

Host group Customer Experience User Group

Guro Faller, Kelly Simpson, Malin Martnes, Mats Necker, Vivian Voss

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12/18/2023 8:00:00 PM 12/18/2023 8:00:00 PM Romance Standard Time

CXP UG meetup - December edition!

Host group Customer Experience User Group

Malin Martnes

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11/27/2023 8:00:00 PM 11/27/2023 8:00:00 PM Romance Standard Time

CXP UG meetup - November edition!

Host group Customer Experience User Group

Dilyana Radulova, Guro Faller, Malin Martnes, Mats Necker, Miltos Vlachogiannis

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3/25/2024 8:00:00 PM 3/25/2024 8:00:00 PM Romance Standard Time

CXP User Group Meetup - March Edition

Host group Customer Experience User Group

Kelly Simpson, Malin Martnes, Mats Necker, Pauline Kolde, Vivian Voss

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4/24/2023 6:00:00 AM 4/24/2023 6:00:00 AM Romance Standard Time

CXP User Group Meetup - April Edition!

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David Dorian, Mishel Justesen

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5/30/2022 6:00:00 PM 5/30/2022 6:00:00 PM W. Europe Standard Time

CXP User Group Meetup May Edition!

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Dilyana Radulova, Freya Breitenbach-Lindstrom, Guro Faller, Mishel Justesen, Vivian Voss

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3/28/2022 6:00:00 PM 3/28/2022 6:00:00 PM W. Europe Standard Time

CXP User Group meetup March edition!

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David Dorrian, Dilyana Radulova, Guro Faller, Mishel Justesen

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12/19/2022 7:00:00 PM 12/19/2022 7:00:00 PM Romance Standard Time

CXP Meetup - The festive edition 🎄🎆✨

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Mats Necker

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10/31/2022 6:00:00 PM 10/31/2022 6:00:00 PM Romance Standard Time

CXP User Group Meetup October Edition!

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Andrew Bibby

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11/28/2022 7:00:00 PM 11/28/2022 7:00:00 PM Romance Standard Time

CXP User Group Meetup - November Edition!

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Megan V. Walker

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4/25/2022 6:00:00 PM 4/25/2022 6:00:00 PM Romance Standard Time

CXP User Group April meetup!

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Bill Ryan

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12/15/2021 7:00:00 AM 12/15/2021 7:00:00 AM Central European Standard Time

Welcome to our User Group!

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Dilyana Radulova, Guro Faller, Vivian Voss

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6/24/2024 8:00:00 PM 6/24/2024 8:00:00 PM Romance Standard Time

CXP Meetup June - Custom Channels!

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Mats Necker

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1/30/2023 7:00:00 PM 1/30/2023 7:00:00 PM GMT Standard Time

CXP User Group Meetup - January Edition!

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Tricia Sinclair

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9/26/2022 6:00:00 PM 9/26/2022 6:00:00 PM Romance Standard Time

Were back! Customer Experience UG meetup September edition!

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Alessio Matonti, Dilyana Radulova, Guro Faller, Vivian Voss

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3/27/2023 7:00:00 PM 3/27/2023 7:00:00 PM Romance Standard Time

CXP User Group Meetup - March edition!

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Guro Faller, Mats Necker, Vivian Voss

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1/9/2023 8:00:00 AM 1/9/2023 8:00:00 AM W. Europe Standard Time

Marketing Day - in-person

Host group Customer Experience User Group

Guro Faller, Malin Martnes

Oslo, Oslo, Norway

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2/28/2022 7:00:00 PM 2/28/2022 7:00:00 PM W. Europe Standard Time

CXP User Group - February Meetup - All things release notes!

Host group Customer Experience User Group

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1/24/2022 7:00:00 PM 1/24/2022 7:00:00 PM Romance Standard Time

January Meetup!

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Megan V. Walker

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5/29/2023 6:00:00 PM 5/29/2023 6:00:00 PM Romance Standard Time

CXP User Group meetup - May edition!

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Kai Stenberg

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6/27/2022 6:00:00 PM 6/27/2022 6:00:00 PM Romance Standard Time

CXP User Group Meetup June Edition

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D365 Marketing Product group, Dilyana Radulova, Guro Faller, Mishel Justesen, Vivian Voss

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