Introduction:

This blog explains how to Setup POP3/SMTP email configuration in Dynamics CRM.

Steps to be followed:

Step 1:  Create new Email Server profile.

a. Go to Settings –> Email Configuration –> Email Server Profile.

b. Click on +New –> POP3/SMTP server.

c. Fill Details in the form.

Name: Gmail

Incoming Server Location: pop.gmail.com

Outgoing Server Location: smtp.gmail.com

Now Go in Advanced Tab and Provide this Port values for Incoming and Outgoing Port.

Incoming Port: 995 

Outgoing Port: 587

d. Save.

Step 2: Go to Email Configuration settings and then change Server Profile.

Step 3:  

a. Go to Mailboxes.

b. Select the user for whom you want to activate.

c. Add following details.

  • Email Address: Enter your Gmail’s Email Address.
  • In Credentials Allow to use Credentials for Email Processing and Provide your Gmail User Name and Password.

d. Click on Approve Email

e. Click on Test & Enable Mailbox.

You may get following error.

REASON:

Due to hidden settings within Gmail that may be blocking connections from third party apps.

SOLUTION: 

a. Make sure you access these links while logged into the Gmail account, and make sure they’re turned on/enabled.

b. After enabling again go to mailbox and Click on Approve Email and Test & Enable Mailbox.

c. Incoming and Outgoing Email Status is Success.

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