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Recently, I have received many queries and confusing questions from clients/CRM technical people around managing Dynamics 365 Online (formerly known as CRM Online). So, I felt that I should write an article to explain how licensing of instances work and how we can use the instances.
Note: You need to have Global Administrator role on O365 tenant.
I have covered below concepts in this blog article:
Note: Delete operation does not remove license and hence even if instance license is unused, we must pay for the same until we cancel subscription.
Let’s assume we have a tenant with 5 CRM Online professional licenses (it comes with 1 production license) & 3 sandbox instance licenses. Let’s say we have below configured instances:
Sandbox license is used.