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How Payments are posted for E-commerce sales orders in D365 using or not using feature ‘Omni-channel Commerce order payments’
Attached a document with clear screenshots for your convenience on the next comment.
Example shown in version 10.0.16 with Contoso demo data.
Before we go into details, there is a setup for payments:
7.2. When ‘Omni-channel Commerce order payments’ feature is ENABLED:
To verify that, click Payments button – you can see added line with payment method 3 ‘Cards’:
Note: sales order is created as Call center sales order with the same functionality for Payments posting.
Go to Feature management and find ‘Omni-channel Commerce order payments’ feature. To enable it check the information below:
Description of this feature has some requirement:
‘This feature adds support for managing MPOS and Storefront order payment lines in a way similar to Call Center payment lines. Specifically, when this feature is enabled, credit card payments for orders created in POS and e-commerce will be editable from the Call Center. In addition to editing capabilities, orders created when this feature is enabled will support linked refunds when the order is returned in the back office. For this feature to be fully supported, at least one Call Center channel must be set up and users editing orders in the back office must be set up as users in that call center channel.’
Enabling this feature be aware it is related to some other features and they also should be enabled:
‘You cannot enable this feature. This feature requires that the following features are enabled: - Unified payment posting journal defaults for Commerce - Omni-channel payments - Duplicate payment protection on invoicing - Enable refunds over multiple captures - Enable manual void of expired credit card payment lines when authorizations are expired. This feature also requires that channel payment methods have operation mappings. For more information, click learn more.’
There is a full documentation about this feature:
Omni-channel Commerce order payments - Commerce | Dynamics 365 | Microsoft Docs
Please note, this is mentioned in this doc:
‘The omni-channel Commerce order payments feature includes many changes to payments and order management workflows. You should do exhaustive testing before you turn on this feature in a production environment.’
4572.How Payments are posted for E-commerce sales orders in D365.docx
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