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Check out the latest Field Service updates!Learn about the key capabilities and features of Dynamics 365 Field Service and experience some of the new features.
Download overview guide | Watch Field Service video
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Community | FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Upcoming TechTalks | All TechTalks
So The Question is........ What is Power Virtual Agent?
When you go online and speak to all of those Robotic and Boring "Live" chats on websites when you've ordered the wrong dress or want to create an appointment for your boiler. That, in a nutshell, is what Power Virtual Agent is. However, this is the Era of PowerPlatform so we know this is going to be fun.
Power Virtual Agent for Customer service will allow you to create a NO CODE interactive "Bot" to ensure your customers have 24/7 support at their fingertips.
This will be done in a simple 4 Step Process -
In this series of blogs i will cover how to create Topics, Trigger Phrases, hand off to Microsoft Power Automate, Variables & a few Best Practices on how to style your chats.
To sign up for the preview visit https://dynamics.microsoft.com/en-us/ai/virtual-agent-for-customer-service/
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