Hello all,

We’re excited to let you know that the Dynamics 365 Remote Assist mobile app with Dynamics 365 for Field Service integration is available in preview on any AR-enabled Android phone. Remote assist allows field technicians and remote experts to collaborate with heads up, hands free video calling to collaborate in context.

We’re looking to work closely with Dynamics 365 Field Service customers and partners to collect early feedback that will help inform our GA feature set.

If you know of any customers who would like to partner with the product team for this preview, or have any questions, please reach out to remoteassistpreview@microsoft.com or reply to this thread.

Participant requirements:

-Android AR-enabled phone

-Microsoft Teams desktop client and account (free Teams license is supported)

-Google Play account to download the app


-Dynamics 365 for Field Service account

-Dynamics 365 for Field Service mobile app


Many thanks,