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Check out the latest Field Service updates!Learn about the key capabilities and features of Dynamics 365 Field Service and experience some of the new features.
Download overview guide | Watch Field Service video
2021 Release Wave 2Discover the latest updates and new features releasing from October 2021 through March 2022.
2021 release wave 2 plan
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
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Is there is solution to extend FS to Call Centre solution?
Please refer to the following post to know more about how to integrate Call Center and Field Service.
(+) Call Management in D365 Field Service - Microsoft Dynamics 365 Community
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Nya pointed you to a great blog that shows the customer service solution and the handoff between customer service app and field service. There is a whole app called customer service focused on the call center. When a customer service case cannot be resolved, you can convert this to a Work Order and Field Service takes over from there. Here are the docs for customer service, here is the learning path, and here is the community
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