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I am facing an issue in Customer balance form which is: a difference in the balance value in total MST balance.
What can be responsible for this please. I even have this variance in customer account statement report
I already found the invoice amount (which is the difference) in the custtrans table which is settled (not available in custtransopen table) but in the customer balance form it is counted. please help!
If the customer balance list and the customer account statement (or the customer balance online form) give you different data then there must be a data corruption in your system.
Can you quickly run the reconciliation reports that are available in the GL module for a comparison of the customer and GL balances?
Do you see a difference there?
If this is also the case then I would recommend that you get into contact with a developer to debug the issue. AX2009 is already very old and out of the mainstream support. For that reason the best and fastest way forward is talking to a developer about this issue.
Thank you for your prompt reply and your continuous support.
kindly note that I generated the balance list report and it is tallying with the customer balance form as per the following screenshot.
But when generating a customized statement of account report, it shows the other amount appearing in the customer balance form.
N.B: the reconciliation report is not by customer so I am not able to run due to the huge data available.
Your support is highly appreciated.
Do you see the same balance of 9981.51 if you run the customer account statement report?
If this is the case then your data should be correct and the issue might only be a display problem in the customer balance online form that you shared.
In any case, I would recommend getting a developer involved because you are on AX2009 and won't get fixes from MS for this old version.
Hi Ludwig again,
kindly note that when generating the statement of account from 01/01/2016 till Now, the closing balance show 15,344.87 but when selecting from date: 01/01/2015 Till now. The closing balance show 9,981.51
it seems the issue in year 2015!
how can we dig into details to solve the issue?
Was 2015 the year when you went live with AX?
Try to investigate the transactions that have been posted in this year.
Probably some have not been posted in the subledger and the whole 'issue' might be a result of the initial data migration?!
No 2010 was the year when we went live with ax!
kindly note that I find the difference in one line which is a credit note (Credit 5,363,360). it seems when generating the report using "from date" after the date of the transaction, it will not count it in the opening balance amount, while using from the date of the transaction and before it will count it.
What do you suggest to solve this issue?
Just click on open transactions in above mentioned screen and open the customer master functions -> open transactions editing down load open transactions, compare both transactions identify the transaction and unsettle the same.
If the credit note is recorded for the customer then the online form that show you the total open amount and the report should include that one.
If this is not the case then there must be a problem (bug) in your system.
Have you already checked LCS for available hotifxes?
In case you cannot find a suitable hotfix for your system version, let a developer have a look at this and debug.
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