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Users in my company are unable to Invoice a sales order. tried to debug but didn't lead anywhere.
Whenever invoiced it gives below error. Can anyone please help me if you know what could cause this issue and what can be done to tackle it. Thank you!
It gives the following Infolog with error
PostingVoucher SIVVXXXXXXXX, date 1/29/2021, account 123456-0000-00000, amount currency -63.13, amount MST -63.13, alternative amount 0.00, currency USD, text Voucher SIVVXXXXXXXX, date 1/29/2021, account 123123-0000-00000, amount currency 63.13, amount MST 63.13, alternative amount 0.00, currency USD, text Voucher SIVVXXXXXXXX, date 1/29/2021, account 321321-0000-00000, amount currency -295.68, amount MST -295.68, alternative amount 0.00, currency USD, text Voucher SIVVXXXXXXXX, date 1/29/2021, account 321321-0000-00000, amount currency 55.68, amount MST 55.68, alternative amount 0.00, currency USD, text Voucher SIVVXXXXXXXX, date 1/29/2021, account 456456-0000-10005, amount currency -17.26, amount MST -17.26, alternative amount 0.00, currency USD, text Voucher SIVVXXXXXXXX, date 1/29/2021, account 654321-0000-00000, amount currency 240.00, amount MST 240.00, alternative amount 0.00, currency USD, text The transactions on voucher SIVVXXXXXXXX do not balance as per 1/29/2021. (Company currency: -17.26 - secondary currency: 0.00)Posting has been canceled.Operation canceledAn error occurred during update in posting:
Can you please check ınventory posting accounts for each item within sales order and your customer's account (posting profile, summary account, etc.)
Hello Khaja Mohammed,
Please check your inventory posting matrix available under inventory-setup-posting-posting to double check that all necessary ledger accounts are setup.
Then please check that the Sales Order is linked to a customer posting profile in the header.
Also check that there is a summary account setup in this profile.
If this is also the case then verify that the accounts / findims used are not suspended and are not allowed to be used e.g. by your finance team.
When doing this also check your account structures that all accounts that are used for posting this SO are included.
Identify which line or component in Sales order pointing to 17.26 and check posting profile setups related to that component or line.
Thank you everyone for your help!
We finally were able to figure out the issue.
We have a check box on order header on setup tab for Prices incl. of Sales tax. This should have been unchecked as the order needed to add add tax separately based on location.
Somehow this option was enabled by some user on few orders and caused the trouble when order needed to be invoiced.
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