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Service | Customer Ser...
Eliminating spam cases from being created through email-to-case when using @ZapObj...
Zap Objects 913
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Service | Customer Ser...
Customer emails a Resolved Case – Should you reopen it or not? Let’s see how @ZapO...
Zap Objects 913
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Service | Customer Ser...
How to create Case when customer sends email to Support Agent’s mailbox instead of...
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Service | Customer Ser...
Auto-Create Contact from Unknown Sender & then intelligently set the parent Ac...
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Easily generate In-App Notification messages using Zap Notifications Generator

How to insert record field values (e.g. Case Title, Case Number) easily within the In-App Notification message PLUS Auto-generate JSON when using Zap Notifications Generator App for Dynamics 365 Sales, Customer Service & Power Apps

Zap Objects 913
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Clone Parent-Child Cases in 1-Click - when using Dynamics 365 Customer Service

Now Clone Parent-Child Cases in 1-Click using Zap Copy/Clone/Duplicate record App for Dynamics 365 for Sales, Customer Service & Power Apps.

Zap Objects 913
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Pin Imp. attachments in Case Form when using Dynamics 365 for Customer Service

Pin Important attachments in Case Form - using Zap Objects - Attachment Viewer App for Dynamics 365 Sales, Customer Service & Power Apps

Zap Objects 913
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Service Cases: Notify Users in Microsoft Teams - Dynamics 365 Customer Service

How to Notify Support Users in Microsoft Teams Channel about New Cases, New Responses, Case Closures, Case Assignments etc when using Zap Helpdesk App for Dynamics 365 for Customer Service

Zap Objects 913
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Customer emails a Resolved Case – Should you reopen it or not? Let’s see how @ZapO...

Zap Objects – Helpdesk Email to Case App [https://zapobjects.com/apps/zap-helpdesk/] is the most comprehensive Helpdesk App built on top of Dynamics 365 for Customer Service platform. You will be amazed by the breadth and depth of functionalities it

Zap Objects 913
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"Quick Response" feature added to Email Form - allowing agents to compose email fa...

Zap Objects: Helpdesk App [https://zapobjects.com/apps/zap-helpdesk/] provides a very powerful Customer-Service functionality which has been built on top-of Dynamics 365 for Customer Service platform. To get a high level overview of the Email-to-Cas

Zap Objects 913
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Improve Agent Experience with @ZapObjects "Attachment Viewer" added to Case Form -...

Zap Attachment Viewer [https://zapobjects.com/apps/zap-attachment-viewer/] offers a consolidated view of all attachments from notes, emails & portal comments in a single place within the Dynamics form. The attachments can be displayed from current as

Zap Objects 913
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How to create “Recurring Maintenance Cases” when using @ZapObjects Copy / Clone Re...

Duplicating of record is one of those nifty features that doesn’t exist in PowerApps / Microsoft Dynamics 365 for Sales / Customer Service out-of-the-box. Using Zap Copy Record App [https://zapobjects.com/apps/zap-copy-record/] you can Copy, Clone or

Zap Objects 913