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Dynamics 365 Community / Blogs / Khushbu Rajvi's Dynamic 365 Blogs / Missing Custom Agent Previe...

Missing Custom Agent Preview in Business Central.

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Khushbu Rajvi. Profile Picture Khushbu Rajvi. 22,128 Super User 2026 Season 1
The Custom Agent preview missing in Dynamics 365 Business Central version 27.5 (Sandbox)? Here’s why it happens and how to fix it.


Why is the Custom Agent Missing?

In most cases, the Custom Agent feature is not visible because the service is inactive.
Even if the feature exists in your environment, it won’t appear until it’s properly enabled.

How to Activate Custom Agent

Search for: Copilot & Agent Capabilities


Open the page. Locate the Production Ready Review Fast Tab. Find Custom Agent. Click on Activate.


Custom agent status is active now. This enables the service.
Refresh your browser. If it still doesn’t appear: Sign out and Sign back in.


You will be able to: See the Custom Agent



Thanks for reading! 😊

Regards,
Khushbu Rajvi

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