Important Notice: Changes to Support for Microsoft Dynamics GP & SL On-prem 24X7 process

 

Hello!

 

I hope this message finds you well.

As part of our commitment to transparency and continuous improvement, we want to inform you of a minor change regarding our Dynamics GP and SL product for 24X7 support.

 

What’s Changing?
Effective immediately, Microsoft Dynamics GP & SL will no longer have 24X7 support coverage. 

 

Why the Change?
As technology evolves, so do the demands on our support infrastructure and what our customers need. Our Microsoft Dynamics eco system has evolved and is very reliable.  With the abundance of information readily available to us, the demand for this particular service has waned over time.
The 24X7 support volume for Dynamics GP & SL has naturally declined to a point where we feel comfortable that our customers and partners are able to get what they need during business hours and through other resources.

 

What Does This Mean for You?
Going forward, our phone support will be available during regular business hours.
Monday–Friday, 8:00 AM–8:00 PM Central Time

 

While 24/7 phone support is no longer available outside of the above noted hours, we encourage you to explore other avenues for assistance:

Online Knowledge Base: Our comprehensive knowledge base contains helpful articles, FAQs, and troubleshooting guides.

Community Forums: Connect with other users and share insights in our community forums.
Dynamics GP Documentation Microsoft Learn: Find answers yourself, Dynamics GP documentation can be reviewed.

Dynamics GP Support and Services Blog:  To get access to common topics and helpful tips from Support.
Email Support: Reach out to us via email, and we’ll respond as quickly as possible.

Minimal Impact:
We recognize that most of our customers rarely require support outside regular hours. Therefore, we believe this change will have minimal impact on your day-to-day operations.

Next Steps
Update Your Contacts: Please inform your team members about the adjusted support coverage.
Explore Self-Service Options: Familiarize yourself with our online resources to find answers to common questions.

We appreciate your continued trust in Microsoft Dynamics. Rest assured that we remain committed to delivering exceptional service and supporting your business needs.

If you have any questions or need assistance, don’t hesitate to reach out to our support team.

 

Thank you for being a part of our journey!

 

Terry Heley

Microsoft