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  • Blog Post: Support Diagnostics Tools

    Has anyone out there worked with support and have been requested by the engineer to run a diagnostic? Are you curious why we ask for this and how it may benefit your troubleshooting situation? If so, read on.... What is this diagnostic tool? This is a tool generated internally by support for...
  • Blog Post: Preparing for the December 2012 Service Update and Update Rollup 12

    SharePoint Integration With the release of UR12 soon and the rollout of the December 2012 Service Update on its way, we would like to make sure everyone is prepared for the upgrade. One thing to be aware of is the need to also update your Microsoft Dynamics CRM List Component for SharePoint if you...
  • Blog Post: Dynamics CRM 2011 and Windows Server 2012 / AD FS 2.1

    We have had many questions about the supportability as well as issues when installing CRM 2011 on Windows Server 2012. Also, there have been questions around if Claims/IFD based authentication are supported with AD FS 2.1. In addition, there have been some issues with configuring the Outlook client when...
  • Blog Post: EnableRetrieveMultipleOptimization Part 1

    Intro and history: One of the primary settings that can be utilized to help with performance is EnableRetrieveMultipleOptimization or ERMO. The setting itself was originally present in CRM 4.0 with two different options, this expanded to a third option in CRM 2011 RTM and with the release of CRM 2011...
  • Blog Post: Temporary files and CRM

    Recently we have had a few cases where the root cause has come back to the Temp folder and some of the files placed in it. While CRM itself does not create .tmp files for any of its processes, it is possible that there are parts of some SDK code that are doing so. The files will be created with just...
  • Blog Post: CRM 2011 Update Rollup 11 has released

    Just another quick post today with the release of Update Rollup 11 for CRM 2011. In this update, there are fixes that must be enabled manually. I would also recommend reviewing the list of fixes that are included with the Update Rollup Update Rollup 11 for Microsoft Dynamics CRM 2011 is available...
  • Blog Post: CRM E-mail Tracking: Part 3- Tagging Deep Dive

    We have many people wondering about this Automatic E-mail Tagging option that is available in the CRM Diagnostics and what it does. I will address that here in detail. What is the E-mail Tagging Process? The e-mail tagging process is a process that polls the CRM Server for messages that are currently...
  • Blog Post: Max Degree of Parallelism for CRM

    One of the major settings used during performance tuning for CRM On Premise is setting the Max Degree of Parallelism. Max Degree of Parallelism is something that can become a very deep topic and so we are going to limit the scope here down to just CRM considerations. I have some links at the bottom...
  • Blog Post: Troubleshooting Performance in CRM: Data Tier Part 3–Analysis

    So, by this point we have captured data and have imported it into SQL Nexus . With that down, we come to the interesting and productive part, which is going through and analyzing the data that has been captured. There are a lot of great articles out there on how to tune SQL for performance. We are here...
  • Blog Post: Microsoft Dynamics CRM Communities Forums

    I wanted to throw out a quick post here, as some are not aware of the Microsoft Dynamics CRM Communities Forums. The forums are a great place for CRM users, customers, partners, and anyone else looking for CRM technical information. On these forums, you can post technical questions as well as answer...
  • Blog Post: CRM 2011 Claims and IFD Implementation video series

    There was an excellent series of videos that have been posted recently that walkthrough the setup and configuration of Microsoft Dynamics CRM 2011 Claims and Internet Facing Deployments (IFD). The video series was done by Kim Johnson who is one of the Premier Field Engineers for CRM. These are good videos...
  • Blog Post: Related CRM Blogs

    Hi everyone. I wanted to take a quick moment to address our Related Blogs links on the side of our blog page. Here you will see links to additional CRM blogs from different regions such as EMEA , China , Japan , etc. This also includes our previous CRM Team Blog . In addition, the CRM in the Field...
  • Blog Post: Troubleshooting Performance in CRM: Data Tier Part 2 – The Tools

    So picking up with where we left off in part 1, we have a capture that has all kinds of files. Some are .out (basically text files), some are .trc, and there’s even process monitor data in there. There is a tool that was developed by the SQL team to help resolve performance issues on SQL servers...
  • Blog Post: Troubleshooting Performance in CRM: Data Tier Part 1 – Capturing the Data

    Last time I talked about the overall look and how to think about CRM Performance troubleshooting. Within the Data Tier part of the series we’ll take a closer look at the different parts of the Data Tier, how we can tune them, and then some more specific information for CRM specifically. When we...
  • Blog Post: Troubleshooting Performance in CRM

    One of the biggest topics that I, as a support engineer, deal with are performance issues and concerns within CRM. The approach for working with these types of issues generally follows the same overall flow from case to case. There is a lot of good information out there already in regards to how to look...