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A couple of our users ~ 20 have been showing up in the disabled Mailboxes view. Incoming and Outgoing Email is enabled, but the Appointments, Contacts and Tasks are all disabled...
I have verified the affected users are in the same security roles as non affected users and can't see any differences from a permissions standpoint.
The error that shows un in the Alerts section of the Mailbox record reads:
It looks like an Exchange problem
you can also run a test on the problematic mailbox account
Settings > Email Configuration > Mailbox > open a mailbox > Test & Enable Mailbox
Thanks, I did run the Test & Enable, they all succeed, but within a couple of minutes the Appointments, Contacts and Tasks disable themselves. I agree with your initial assessment as I suspected the Exchange Server, but have been assured that it is properly configured. I'll spend some time this weekend with your previous links and see what I can discover. Thanks for the articles.
Do you know if this users have logged in once using the email interface rather than CRM?
you can compare those accounts with the working ones under 365
Sorry, I was rushed during my first post. I should have included that this is an on premise Installation, with a local exchange server.
I did however create a testing role, gave it every right in the application and assigned it to a problematic user without change. So those exchange articles will probably come in handy.
Most of the users with the issue were added after our initial user setup. They belong to a group that is currently adopting the system and most of them haven't even logged in to the system yet.
I'm betting on exchange, It might just be a missed SOP update.
Just a final update. Apparently the linked documents were not the ones used originally. Apparently the initial changes were at a mailbox level, this guidance seems to be at the server level so we are hopefully going to see more consistent behavior.
However, even after making the changes to the Exchange server my test accounts were still disabling. So I once again added those accounts to a security role that had all privileges and after retesting the accounts they haven't disabled since this morning. Now I just have to figure out which rights are missing.
Thanks for all the help.
did you ever find the answer to this?
We found something that worked for us. We created a custom security role "Mailbox User" (See screenshots for rights) and assigned it what we could determine to be the minimum set of permissions to prevent the mailbox from disabling... Ok I actually stopped when I didn't care if all users had the remaining permissions associated with the profile so there may be more than needed. It was a lot of trial and error but it worked and I was on to the next problem.
If the screen shots don't show up, they are on OneDrive.
thanks so much! It was the read permissions on the Email Server Profile (I think) :)
Minimum permissions for Business Management tab of the Security Role are
This solution with the mailbox user role worked nicely for us, however we noticed that it did not work for when applying the role to a team which a user was in. The role needed to be applied directly to the user itself.