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We are trying to install a new instance of CRM 2013 onto new VM server. We have SQL server installed on a separate VM server. Setup is managing to create the CRM Config database but fails to create the organization database. We are getting the below error in the setup log file.
Install exception.System.Exception: Action Microsoft.Crm.Tools.Admin.CreateDatabaseAction failed. ---> System.IO.IOException: The network name cannot be found.
This is strange because the connection is not lost and the 2 servers are pinging eachother. Even the fact that the config DB is being created and Org DB is failing makes this a strange issue.
Has anyone encountered this error and can anyone suggest a possible solution?
Try installing Reporting Extension in SQL server
The error is occuring during the setup of CRM full server installation wizard.
So you are suggesting installing the Reporting Extensions in SQL Server before running the CRM 2013 setup?
Wouldn't that fail since it will not find the CRM Config DB?
Hi, on the SQL there is only one instance of SQL ? Or you have more than one of them?
We created 2 new servers specifically to run the CRM setup. Yes the SQL server will only be used by CRM.
Asked because it happened to me with a server with four instance, with different versions of SQL on board (please, don't ask me why the customer decided it).
I solved using FQDN of the SQL. It worked using an alias too.
After it I had a problem with reporting extentions too, but it turned out to be a DLL problem
Thanks but unfortunately in our case is seems different. I am starting to think that it is something deeper than it seems.
Any other suggestions ? We are stuck with this and cannot install the system.
Check if you are really able to reach SQL, telnet the server on the default SQL port.
And check if the logs of CRM are telling something more.
I have also seen above behavior if anti virus in installed on CRM and /or SQL and blocking the .dll’s for SQL & CRM. Can you disable Antivirus on both CRM and SQL and then check the issue?
If its fails then you can run Netmon and Procmon while installing CRM Server to check the calls and it will give more information about the issue.
Download Netmon from www.microsoft.com/.../details.aspx
How to use Netmon - support.microsoft.com/.../812953
We tried reinstalling the CRM and SQL from scratch on 2 new virtual machine setups and it worked without a hitch.
Cannot explain what was wrong but it must have been something wrong with the Virtual Machines that we had created or some missing AD service roles.
UPDATED: The error was with the setup of the Virtual Machines themselves. As explained in the link below
we appear to have the same issue in crm 2016 - we cant seem to resolve it though...
setup was able to create the MSCRM_Config db but we are unable to add a new or import an existing db
System.Exception: Error.ActionFailed Microsoft.Crm.Tools.Admin.CreateDatabaseAction ---> System.IO.IOException: The network name cannot be found.
Did you have any luck solving this issue?
In order for CRM to create a new organization, it takes a copy of a template database "mscrm8.mdf" and copies it to the sql server machine, specifically the sql server data path in program files. Renames it, and attaches it to the SQL Server.
In my case, the user account of installation has "sys admin" role in sql server, but didn't have any local permissions on all machines of the sql cluster.
I gave it local admin and it worked.
I don't get it: I am using the same domain user account that is an admin in the domain and locally on both the CRM server and the SQL server. The CRM installation still fails with the same error. I even restarted both servers in case the permissions didn't apply correctly.
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