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Hello, We are experiencing a problem with the CRM online, only Administrator can login to the CRM.
All the other users receive the message;
Microsoft Social Listening isn't quite ready to use. Please check back in a few minutes.
The admin reset the social listening options and nothing happen. We are not using the Social Listener functionality, please advice Thanks!
Question for you is the CRM brand new?
If so Your Admin needs to create Users/roles for CRM and for Social Listening?
These are separate privileges for each User.
the CRM 2013 Online been up and running for a while....
We didn't enable the Social Listening. I got this response from the support team.
Date and time
Jul 29, 2014 4:46 PM
Current Status: Engineers have validated the fix and are currently implementing it. Due to the complexity of the fix, engineers expect it to take up to 2 days to fully implement. An intermediary update will be provided on Wednesday, July 30, 2014 at 10:00 PM UTC in order to provide a status of the implementation.
Customer Impact: Customers in Brazil are unable to complete a new purchase of a paid subscription or add seats to an existing subscription.
Preliminary Root Cause: A recent update in the environment caused impact to purchase processing in Brazil.
Next Update: Wednesday, July 30, 2014 at 10:00 PM UTC
Jul 29, 2014 3:50 PM
Current Status: Engineers are continuing to validate the proposed fix.
Next Update: Tuesday, July 29, 2014, at 9:00 PM UTC
Jul 29, 2014 2:59 PM
Current Status: Engineers are testing a proposed configuration change to mitigate impact. Once this is validated, the change will be implemented across the affected environment.
Next Update: Tuesday, July 29, 2014, at 8:00 PM UTC
Jul 29, 2014 1:31 PM
Current Status: Engineers are investigating recent changes to a portion of capacity which processes subscription payment processing.
Next Update: Tuesday, July 29, 2014, at 7:00 PM UTC
Jul 29, 2014 12:57 PM
Current Status: Engineers are investigating an issue in which some customers may be experiencing problems accessing or using Office 365 services or features. This event is actively being investigated. More information will be provided shortly.
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