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If there are more rows than what is set to show in a subgrid within a Form you get (to the right of the subgrid) navigation buttons to load the next page of records. I have noticed however that when you get to the last page the navigation buttons disappears - this means users can't navigate back to the previous page or the first page. Is anyone else experiencing this? Any advice or is it just a matter of waiting for this to be fixed in a future Rollup?
Can you please give me your build number?
We are at Build Number: 220.127.116.11 (DB 18.104.22.168).
We have just had Rollup 3 installed. Unfortunately, I am not able to verify if this issue occurred in previous builds.
I am experiencing this with CRM Online in both the Outlook Plugin and Internet Explorer. I am fairly certain this began happening rather recently, but can't give an exact time frame. I have to refresh my form to get back to the prior subgrid page.
CRM Online 22.214.171.124
Thanks for your reply Lisa. It confirms that I am not alone experiencing this.Unfortunately I have not heard anything from Microsoft so I am not sure they are even aware of this.
This is still reproduced on Microsoft Dynamics® CRM Online Spring '14 (126.96.36.199) (DB 188.8.131.52)
I was able to fix this with a script that is placed on a form:
/* how to fix disappearing paging in CRM in subgrids */
Thanks for your reply Alex. I confirm that this has fixed this issue. I hope however that Microsoft will fix this within CRM so that there is no need to add this additional code to every individual form that has a subgrid.
You are right, unfortunately I had no time to wait for the fix :)
Yes, thanks, it worked for us too...but I also am hoping the Microsoft fixes this so that it works as it used to...without a workaround :)
This gives me an error when bulk editing accounts. I applied your script to the account entity:
Microsoft Dynamics CRM Error Report Contents
<Message>Unable to get property 'prototype' of undefined or null reference</Message>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)</BrowserUserAgent>
Thank you for the report, I will check the code. However, please keep in mind that this is my own fix and not official fix from Microsoft.
Microsoft is definitely aware of this - I have an Open Service Request on this issue.
I also have the same problem. With CRM 2013, UR1 for SP1 installed. That's an important issue, as users cannot navigate through subgrids. Does someone from Microsoft can confirm they are aware and that this bug will be fixed ASAP? Thanks.
I have the same issue and this is also true for lists in the dashboards
Bibinu - Thanks for your post. Yes you are right. I had not spotted this before.
I don't think Alex's workaround can be used in Dashboards.
I am waiting for both SP1 and RU1 to SP1 to be installed by our server guys. Does anyone now if these updates fix this problem?
Hi. I have CRM 2013 SP1 with Rollup 1 installed. But the problem is still there
I can confirm this is fixed in Service Pack 1 Update Rollup 2
The fix for this is included in Update Rollup 2 for Service Pack 1 for CRM 2013.
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