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I have Orders created in CRM and were integrated to NAV. These orders have a status of "Submitted" even though they resides in the PostedSalesInvoice. I 've changed "Check for data modified after" field in the connector to an earlier time but the orders in CRM are not updating (their status should change from submitted to Invoiced).
Any idea on how the connector updates the status of the CRM orders ? What are the steps that I have to do to resolve this issue?
I tried to
I believe that when an invoice is integrated from the ERP into CRM using Connector for Microsoft Dynamics, the invoice is checked to see if it has a order in CRM associated to it. If there is a "submitted" order in CRM that corresponds to the order that is supplied on the incoming invoice, then that order will have its status updated in CRM.
Are you integrating invoices from your ERP into CRM? I believe that will trigger the update to the status of the orders in CRM.
The behavior of connector is different from what you are expecting, the status of the order will remain submitted even after getting invoiced. If you try to change the status of the Order by using plugin then the CRM will show you some abnormal behavior in integration for that record.
I would advise you to create a view of Invoice and there you can put the order fields!!
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