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can somebody give me advise how to handle alias addresses in Dynamics CRM 2011?
I am loading many Group mail boxes via email router via POP3.
I have Setup a Queue for the Primary smtp of the POP3 postbox. But for this postboxes various aliases exist.
E.g. email@example.com = Primary, firstname.lastname@example.org = alias, email@example.com = alias ...
E-mails sent to an alias are not being loaded and an error is being logged in Event Viewer telling that the E-Mail can't be loaded since no Queue for that address exists.
So I set up "fake Queues" for the alias addresses, to be able to load the mails and then I Forward them via workflow to the correct addresses.
This works quite good, but now all these "fake Queues" are displayed to our advisors as well, which is quite a mess.
Is there any other supported way solving this? Or is there a possibility to hide these Queues?
thx in advance
There is no way that can be done through the UI. If you need to hide the queue than that can be done by SDK. Otherwise try to look around by making changes to the queue privilege under security role.
Microsoft Dynamics™ CRM Support Engineer
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