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In the history of Account X, I also see Account Y when Regarding records are included.
I can't find any relationship between both accounts.
Could it be that both Accounts were related in the past?
Not sure what do you mean. Could you please provide a screenshot to demonstrate what you mean?
I found the relationship, Account Y is a subaccount of Account X but, it isn't shown under Relationships.
I can not post a screenshot since it its customer data.
When you open an account -> history, you can see the history (e.g. activities) related to the opened account.
When you choese the option include related records, also record with a relationship to the account are shown.
Unfortunately I have no CRM 4.0 so it's quite complicated to reproduce your scenario.
Currently there is no issue. What I want understand is : Why is the Subaccount (parent/child) relationship not shown under Account relationship? Is ths default in CRM 4.0?
Emails in the history of Account X include a contact of Account Y in the CC.
That was the relationship.
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