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We recently tried the Fantasy Sales Team preview within our organisation on one of the CRM instances within our organisations CRM tenant.
We had a sandbox instance set up specifically for testing FST and in this set up a game with users in our organisation.
After testing it we were very happy with the tool and were keen to now get this into our production environment so we can actually start using this as part of our day to day work.
It was one of my colleagues who set the game up in the sandbox environment so they were a Game Commissioner for that instance - however in the live instance which we want to use for commercial purposes the roles which were previously set in the sandbox are different.
There was no issues modifying anyone else roles (that have featured in the previous game in the sandbox environment ) however for my colleague who set up the game for some reason here role is locked down and I cannot modify the role so that she will be a Player in the new game in the production environment.
I tried to sort this issue myself however couldn't find anything that would resolve the issue - I noticed on the forums people have said to completely remove the solutions/user etc then trying again, however this seemed to bring back a mixed response.
So my question is - is there an easy way to remove this single user to then re-import and have the ability to update role - or has this been locked down due to the fact that she initially installed FST for our organisation?
I wanted to explore possibilities before potentially asking to have our organisation completely removed from your database so that we can then begin a completely fresh install and go through the entire process - as I noticed a few people have done down that route after having tried the others.
Any advice/help you can provide for this would be much appreciated.
I will contact you directly to work with you on this question.
In the CRM there are some roles you cannot modify like System Administrator or Activity feeds.. also if role is inherited role then you cannot modify that role, unless you are at parent or organization level.
For your user, you can verify this users role is not inherited role and if it is then modify it from parent level.
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